FAQ

We ship nationwide within the Philippines through trusted courier partners.

Orders are processed within 1 to 3 business days. Usual delivery times are

• Metro Manila 2 to 4 business days
• Luzon 3 to 6 business days
• Visayas and Mindanao 5 to 8 business days

Delays may happen once the parcel is handed to the courier especially during calamities or holiday rush. We understand the excitement and we will do our best to help you follow up with the courier if delays occur.

Yes as long as your order has not been shipped. Email us right away at motephilippines@gmail.com.

Not at the moment. Each order is carefully packed to arrive in good condition.

Returns and exchanges are accepted only for items that are defective damaged or incorrect. The request must be made within 7 days from delivery. Items must be unused unwashed and in original packaging with tags.

Email motephilippines@gmail.com within 7 days from delivery. Include your order number a short note and clear photos. If the item arrived damaged or incorrect please attach an unboxing video so we can verify the concern and approve the replacement.

Return shipping is shouldered by the customer. For verified defective damaged or incorrect items MOTE will shoulder return shipping and the reship of the replacement.

We do not offer store credit. If the same item is not available for replacement a refund may be issued as allowed by the Philippine Consumer Act.

Once the returned item is received and inspected please allow 7 to 10 business days for processing. We will email you once the replacement is on the way or when a refund has been arranged.

We are unable to accept returns for change of mind change of size items used or washed and items bought during sale or promotional events unless defective damaged or incorrect upon receipt.

No. Our designs are made to feel light and natural on the skin. We suggest nude or skin tone undergarments for a smooth look.

Muslin cotton is lightweight and breathable. It can be slightly sheer under direct light but not transparent when worn with nude undergarments.

A little natural shrinkage may occur on the first wash. Please follow our care guide.

We use muslin cotton known for its natural texture airy feel and relaxed drape. It is kind to the skin and becomes cozier over time.

• Hand wash only
• Use mild detergent and cold water
• Avoid bleach and fabric softeners
• Do not tumble dry
• Lay flat or hang to dry in shade
• Steam or iron on low if needed

We recommend hand washing. If needed use a delicate cycle and place the garment inside a laundry bag.

We currently offer Medium Large and X Large.

The fit is relaxed and easy. The fabric drapes gently and gives room to move while keeping a clean shape.

If you prefer a loose and cozy feel choose the larger size.

You may pay through online bank transfer to our BPI or RCBC account and through GCash. We are working on accepting credit cards debit cards and other e wallets on our website. Cash on delivery is not available on the website. If you prefer cash on delivery you may order through TikTok Shop.

You can cancel within 24 hours after placing your order as long as it has not been shipped. Email motephilippines@gmail.com and we will assist you.

Please check your spam or promotions folder. If it is not there send us a note and we will confirm your order details.

All products include a signature fabric pouch. You may add a short message at checkout and we will handwrite it on a note card for you.